Tel: 01576 510016
Dalton Hook, Lockerbie, Dumfries & Galloway, Scotland DG11 1DG

Booking Terms

Booking Terms

Cancellation Policy
When we have confirmed your booking, it means that all other enquiries, for the night(s) you have booked, will be turned away.

In return we ask for a full 48 hours cancellation notice from your expected time of arrival.

Smoking (or not; as the case is!!)
In accordance with Scottish law, the Riverside Mill is strictly non-smoking.

You are welcome to smoke in the garden to the front, but please put cigarette ends and packets in the tub provided.

Anyone found to be smoking in the house will be asked to settle their bill and leave; a £100 charge will be incurred to cover the costs of the extra cleaning; any damage to carpets, bedding etc will be charged accordingly.

Security
Please ensure that these doors are securely shut behind you. If you allow the doors just to freely swing shut, they will not catch on the lock and the house is left open.

Parking
The Riverside Mill has ample car parking. Please park considerately.

Fire
Please familiarise yourselves with the fire notices located near your bedroom door.

Heating
The radiators in your room and en-suite are fitted with thermostats, please adjust them accordingly. Unless the weather is particularly cold the heating goes “off” between the hours of 0930-1400 to enable our cleaners to work comfortably, and from midnight to 0630. If you require a portable heater during that time please ask . Hot water bottles are available on request.

Early morning alarm calls
Early morning alarm calls can be arranged if you have a mobile phone. Alarm clocks are situated in each room but the guests are responsible for resetting them to their individual needs.

Room Cleaning
Rooms are cleaned on a daily basis between the hours of 10:00 – 12-30; if you prefer to remain in your room between those times please advise us at breakfast time or let the cleaner know when she knocks on your door. If you prefer not to be disturbed we would appreciate it if you could leave your used waste bags outside your room for collection; a clean one will be made available to you and our cleaners will be happy to provide you with a top-up of items for your hospitality tray.

Sheets are changed generally on day 3 or 4 of your stay unless soiled. Please advise us of any wishes different to this.

Towels
If you are staying for more than one night and you would like your towels replacing please leave your used ones either in the shower tray or the wash-hand basin. Towels hung on the towel rails tell us that you are conscious of the environment and that you are happy to re-use them.

Damages
We anticipate “fair wear and tear” within the guest house. Please inform us of any damages/breakages ASAP and we will be more than reasonable. Breakages/damages not reported prior to departure, may be chargeable.

Departure
Check-out time on your day of departure is by 10.30am unless prior arrangements have been made . Keys are to be left on departure, if you accidentally take keys with you please contact us ASAP and return the keys by post. If you lose the keys or fail to return them you will be charged for the change of the front door lock and approximately £25 for the cutting of an entire set of new keys.

And finally; we really hope that you enjoy your stay!

If you encounter any areas in which you feel that we can provide our valued guests with a better service we would value your comments either during your stay or following your departure (anonymously if preferred).